Vendors can access answers to the most common questions we are asked below.

Customer orders will accumulate as a balance on your account. When your account balance is greater than $50 your payment is automatically withdrawn from your account each Sunday. It is then transferred to your nominated bank account the following Thursday.

Of course! we recommend all our vendors do. We expect that you will have your rental agreement signed by the customer when the equipment is picked up. We have provided the utility to display your own rental agreement in your store page. You can find this in your Vendor Dashboard in Settings / Store, toward the bottom of the page.

There is two ways you can accomplish this.

• One account, with multiple locations
• Separate account for each individual location

Although you will be able to switch between these options whenever you like.

Using a single account per location is easy enough, you just register for a vendor account on scissor hire and set the account up to reflect the single branch/location and it’s equipment.

If you are managing multiple locations from the single account, navigate to your Vendor Dashboard then Settings / Store – If you select the option:

 “Store has multiple locations”

You will then have the ability to add additional locations.

When a customer orders equipment in the future, and provided you have setup the Delivery / Pickup options, they will be shown the pickup address when they select the branch location.

Under the Settings tab, in your Vendor Dashboard select “Delivery Time”. From this page, you can select the options you offer (Delivery and Pickup).

You can also allocate time slots for these activities; for instance, if you need to leave the yard to conduct a delivery, you might not want someone scheduling a pickup at the same time.

Finally, you can set the hours you are open (for delivery and pickup of orders). When you customer next orders equipment form you, they will be able to select from the options you make available to them.

We’re sorry about that, this has been one of the more challenging aspects of putting the site together.

Here goes;

Essentially, a “block” is a defined amount of time, that we specify, for a booking.

This allows us a lot of configurability with pricing on our rental products.

For instance, you might want to charge a flat fee, for every booking (perhaps a delivery charge?) that is the BASE PRICE. A base price is charged once per order.

From there, you might want to charge a fee per day (where you have set the BLOCK value to one day) that is the block cost. 

You might also want to create a price break at different block counts (days, weeks, months). For example, between 1-7 “blocks” (days) you have a set price, between 8-21  blocks, a lower block price and for 22-365 blocks, a lower price again.

Alternatively, you could create a whole new listing for the product and specify a block time of 7 days, to set up a product as a weekly rental option. Likewise for a monthly option if you wanted to do that.

We mean it. Anything you think we can change to make things easier for you, please don’t hesitate to contact us, or send a message to support.