REFUNDS AND RETURNS
INTRODUCTION
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law and our refund policy is subject to that Law/Act. The customer must also comply with ScissorHire’s Contract Conditions.
CANCELLATION OF HIRE
As a customer you may only cancel your hire reservation online or over the phone with the vendor at any time prior to the hire commencing. Where delivery has been requested and cancellation is inside 2 hours of the start date/time a ‘futile delivery’ charge will apply if the driver has loaded the equipment or left the suppliers address. The amount charged for ‘futile delivery’ will not exceed the quoted amount for delivery. ScissorHire also reserves the right to on-charge any other legitimate costs incurred following a cancellation.
Upon cancellation ScissorHire will refund any remaining deposit taken.
FAULTY EQUIPMENT
It is a ScissorHires vendors responsibility to provide equipment free from fault and in good working order. If any item is received in a faulty condition or not in good working order, ScissorHire will refund any payments made.
When an item has been delivered, repair or replacement of the item onsite will be entirely at the vendors cost where the Equipment is hired by the customer to be located within 50 kilometres from the vendors address.
Where Equipment is hired by the customer to be located more than 50 kilometres from the hiring branch, repair or replacement of the Item onsite will be at the cost of the customer.
(Please note: for remote hire the customer is generally responsible, at its cost, for daily maintenance and care of equipment in its possession. The customer will generally pay all charges relating to delivery, servicing and repair of equipment and for any other attendance by ScissorHire or it’s vendor. Charges may include parts, consumables, travel to and from, labour costs, call out fees and direct travel costs.)
NEED HELP?
Contact us at support@scissorhire.com for questions related to refunds and returns.